Terms and Conditions 

Postage and Packaging

Payment

Chez Nous NZ provides three options for paying your for your order.  You are able to select your preferred option as part of the ordering process:

1. Payment by Visa or Mastercard using the Paymate Service. This is a secure payment service that allows you to use your credit card while safeguarding your personal information.  Chez Nous NZ does not receive any information about your credit card.  For more information about the security provisions provided by PayMate please click here.  

2. Payment by Internet Banking Transfer.  If you select this option we will provide you with our bank account number and you manually transfer payment for your order into our account via Internet Banking.  At no time do we request any details about your bank or bank account.

3.  Payment by cheque.  If you select this option we will provide you a postal address to post your cheque to.

For more information about the process of shopping with Chez Nous NZ and answers to some common questions check out our Online Shopping Guide

Delivery

Your order will be couriered to you on PBT couriers within 7 working days of receipt of payment.

Returns & Refund Policy

Chez Nous NZ has a 30 day satisfaction guarantee which covers you for any faults or flaws in the products that you have purchased. If you are unhappy with your product for any reason please contact us promptly either by phone or email contact us.   We will repair, replace or refund as required by the NZ Consumer Guarantees Act.

Privacy Statement

Any personal information you provide to Chez Nous NZ will stay in the possession of Chez Nous NZ Ltd and WILL NOT be sold or distributed to anyone else. Your information will be used to communicate with you in relation to your order. No newsletters or further information will be sent to you unless you have indicated that you wish to receive it.